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In early 2010, the digital badge service provider Basno launched a platform that allowed users to create and collect badges that represent real-world accomplishments like running the 2011 ING New York City Marathon. [7] The effort marked a strong shift from viewing badges as game-like elements to creating badges to certify learning.
Digital credentials are the digital equivalent of paper-based credentials.Just as a paper-based credential could be a passport, a driver's license, a membership certificate or some kind of ticket to obtain some service, such as a cinema ticket or a public transport ticket, a digital credential is a proof of qualification, competence, or clearance that is attached to a person.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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