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Greetings. Thank you for posting in Microsoft Community. Apologies for any inconvenience this may have caused you, after doing some research I found a similar thread to your you may refer to the solution shared in microsoft authenticator app gives 8 digit code instead of required 6 for azure. If that doesn’t help resolve your issue feel free ...
In reply to Inema Elyse MSFT's post on February 14, 2024. Hi, Recently I changed my android phone and I want access my outlook and it is asking me to enter code from authenticator app. when I installed and opened authenticator app for code, the app itself asking for the code. I am surprised and wonder that I opened authenticator app for the ...
2. Select the "I don't have any of these" option when asked for the verification method. 3. Enter the email address or phone number associated with your Microsoft account. 4. Follow the prompts to verify your identity. 5. Once you have verified your identity, you will be given the option to remove the authenticator app from your account.
While phone call, press "1" as business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number, alternative email address etc. So, our data protection team can assist you in resetting your multifactor authentication and once ...
If you have the authenticator App set to your account and you don't have access any more to the device to authenticate, you have the option to recover your account credentials on your new device with the steps in the link however make sure you don't have a personal Microsoft account already set up in the authenticator app; https://support ...
Hi all, the latest Microsoft Authenticator app update, v6.8.4 that I received yesterday, seems to have rectified my issue on my iPhone with Face ID running iOS 17.3. The app now properly launches after unlocking with Face ID. Hoping this has addressed the issue for anyone who's had this issue. Thanks. MI.
The user may have reported Fraud in an Authenticator request, once this happens the account is blocked. To unblock the account, go to Microsoft Entra Admin center - Security - Multifactor authentication - Block/unblock users. Click Unblock under the Action column for the affected user. NV.
I need to remove the Authenticator App link from my Microsoft account. I changed my phone and I can't install my account again on the new phone (it asks me for a code in the old Auth app -the old phone is gone-). I can access https://myaccount.microsoft.com, but I can't access the "Security info" section. I can't access my Azure account either.
Go to https://account.microsoft.com, on the "Security" tab in the "Additional Security Options" section click on "Microsoft Authenticator App" click on "Remove". Hope this can help you solving the issue. Is there anything else I can help you with? Best regards, Mário.
The issue of not sending you a verification code when you authenticate in the Microsoft Authenticator app is usually related to the app's settings, device permissions, or account security settings. Phone settings: Check that your new phone has the Microsoft Authenticator app installed correctly, and make sure the app has permission to send ...