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Visit the Walmart.com Help Center to find answers to common questions, use our online chat and more. You may also contact our customer service team at 1-800-925-6278 (1-800-WALMART). For Sam's Club support, please visit the SamsClub.com Help Center.
Concerns or questions related to customer product orders, billing inquiries, change of address, account inquiries or other concerns are best addressed by contacting Walmart.com Customer Service at 1 855-315-2743.
Use this comments section to discuss problems you have had with WalMart, or how they have handled your complaints. Initial complaints should be directed to WalMart directly . You can find contact details for WalMart above.
Email, mail and calling via a toll-free phone number are ways in which customers can file complaints with Walmart. The company requires all complaints to be sent directly to corporate headquarters, as opposed to individual Walmart stores.
Walmart provides a variety of resources for you to raise a question or concern. All reports to Ethics & Compliance are treated as confidentially as possible, and if you choose, you may report your concern anonymously to the extent allowed by law.
The Walmart Global Ethics online complaint form allows customers to file customer service complaints. It also provides an outlet for customers, suppliers and students to file complaints about corruption, discrimination, harassment, conflicts of interest or situations impacting financial integrity.
Did you have an experience in a Walmart Store or Neighborhood Market Store that you’d like to share? Your opinion is important to us, and we want to hear from you. Provide us with feedback about your in-store experience:
Store and corporate feedback Your opinion matters to us. Current, Choose Topic Not complete, Provide Feedback Please Select a Topic
ethics@walmart.com 800-963-8442 (1-800-WM-ETHIC) in the U.S., Canada, and Puerto Rico, or your local phone number which is listed at the end of our Code. The Ethics Helpline is available 24 hours a day, 7 days a week and is available in most local languages.
Feedback and complaints: If you had a particularly good or bad experience at Walmart and want to share feedback, you can email customer service or reach out through social media. For serious complaints, consider using the executive escalation email address.