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To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). File a complaint online. Call 1-888-USPS-OIG (1-888-877-7644).
Customer Care Center. Connect with our customer service representatives to help resolve your issue and get back on track. Email: USPS ® Customer Service. Call: 1-800-ASK-USPS ® (1-800-275-8777) Hours of Operation. Monday – Friday 8 AM – 8:30 PM ET. Saturday 8 AM – 6 PM ET.
File an Online Complaint. The U.S. Postal Service Office of Inspector General (OIG) is a separate, independent oversight agency of the U.S. Postal Service, the U.S. Postal Inspection Service, and the Postal Regulatory Commission.
When you suspect your mail has been stolen or are aware of postal employees or contractors committing waste, fraud, or misconduct at the Postal Service, please report it to our Hotline.
To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service.
Your local US Post Office handles customer service complaints, which may relate to employee behavior, late mail, or other delivery issues. The USPS Office of the Inspector General, which is an independent agency, handles reports of potential fraud or theft committed by USPS employees.
The Commission accepts complaints on matters involving allegations that the Postal Service is not complying with certain laws or regulations. The scope of the Commission’s complaint authority is found here.
According to the USPS Annual Report to Congress, the postal service received approximately 3.2 million customer complaints in 2021, a slight increase from the previous year. The most common types of complaints were related to delivery issues (44%), customer service concerns (31%), and lost or damaged mail (25%).
Use the dropdown menu to find all agency contact information related to your question and to send our team a message. If you need to report abuse or neglect, please contact 1.855.GACHILD (+1 855-422-4453) Child abuse and/or neglect reports are taken 24 hours a day, seven days a week.
Guarding against fraud, waste, and abuse. Learn about the Office of Inspector General’s oversight strategy and work for the U.S. Postal Service’s Delivering for America plan. See Our Recent Work. SEE ALL REPORTS.