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This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]
Gojek's first logo, used until 21 July 2019. Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [ 16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [ 17] Gojek app was launched in January 2015, [ 18] and in less than two years ...
General process of interaction and cooperation with CSCW technology. Computer-supported cooperative work ( CSCW) is the study of how people utilize technology collaboratively, often towards a shared goal. CSCW addresses how computer systems can support collaborative activity and coordination. [1] More specifically, the field of CSCW seeks to ...
v. t. e. Information technology ( IT) is a set of related fields that encompass computer systems, software, programming languages, and data and information processing, and storage. [ 1] IT forms part of information and communications technology (ICT). [ 2] An information technology system ( IT system) is generally an information system, a ...
PT Telekomunikasi Indonesia (Persero) Tbk[ 2] ( lit. 'Telecommunications Indonesia State-owned Public Limited Company'[ 2]) officially shortened into PT Telkom Indonesia (Persero) Tbk, also simply known as Telkom, is an Indonesian multinational telecommunications conglomerate [ 4] with its corporate headquarters in Bandung and its operational ...
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
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Oracle Cloud. Oracle Cloud is a cloud computing service offered by Oracle Corporation providing servers, storage, network, applications and services through a global network of Oracle Corporation managed data centers. The company allows these services to be provisioned on demand over the Internet.