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2. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher ( ACD ), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

4. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

5. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response ( IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...

6. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   It implements sales promotion analysis, automates the tracking of a client's account history for repeated sales or future sales and coordinates sales, marketing, call centers, and retail outlets. It prevents duplicate efforts between a salesperson and a customer and also automatically tracks all contacts and follow-ups between both parties.

7. Comparison of reference management software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_reference...

   Some reference management software include support for automatic embedding and (re)formatting of references in Word processor programs. This table lists this type of support for Microsoft Word, Pages, Apache OpenOffice / LibreOffice Writer, the LaTeX editors Kile and LyX, and Google Docs. Other programs are able to scan RTF or other textual ...