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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher ( ACD ), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
Interactive voice response. Interactive voice response ( IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...
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Installation (or setup) of a computer program (including device drivers and plugins ), is the act of making the program ready for execution. Installation refers to the particular configuration of software or hardware with a view to making it usable with the computer. A soft or digital copy of the piece of software (program) is needed to install it.
In the U.S., directory assistance for companies with toll-free "800 numbers" (with area codes 800, 833, 844, 855, 866, 877, and 888) was available from toll-free directory assistance, reachable by dialing 1-800-555-1212, for many decades until it was discontinued in 2020. Toll-free directory assistance was provided by telecommunication ...
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