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Speak with the fraud department and explain that someone has stolen your identity. Request to close or freeze any accounts that may have been tampered with or fraudulently established. Make sure to change your online login credentials, passwords and PINs.
Bank of America customer service information is designed to make your banking experience easy and efficient. Get answers to the most popular FAQs and easily contact us through either a secure email address, a mailing address or our customer service phone numbers.
Log into Online Banking and follow the instructions or call: 800.732.9194. 1.757.677.4701 (international collect; cell phone roaming charges may apply) You won't be liable for any fraudulent charges. We’ll cancel your card and send you a replacement immediately. Report a lost or stolen checkbook. 800.432.1000.
If you haven’t received your credit card or to report a lost or stolen credit card: Call 1.800.732.9194 (outside of the U.S.: 1.757.677.4701; TTY/TDD 1.800.222.7365) To apply for a credit card: Visit. bankofamerica.com/creditcards or call 1.800.932.2775. To active or manage online:
Imposter scams are on the rise, and education is our best defense. Scammers are impersonating bank personnel by using their names, photos and other contact information to create fraudulent websites in order to steal your personal information.
Call 1 (800)432-1000 for checking and savings customer service matters. If you need help with things like finding your routing and account number, preventing fraud, ordering a replacement card, or changing your address or phone number, dial the checking and savings customer service line.
To report a Bank of America phishing email, start by forwarding it to abuse@bankofamerica.com and calling the bank directly to report the fraud at 1-800-432-1000. If you’re unsure whether you have a phishing email, look for signs like poor grammar and spelling, requests for personal information, or claims that your response is urgent.
Email phishing scams can be hard to recognize especially with how sophisticated they have become. Follow these tips provided by Better Money Habits on how to spot email scams so you’re not a victim of phishing.
Learn the signs of bank fraud to prevent it from happening to you. Find information on what to look for in your account statements and and what to do if you suspect you are a victim of fraud.
Rely on the latest insights, solutions and technology to protect against criminal activity. Contact your BofA representative anytime to discuss how we can help you do business in ways that are fast, smart and secure.