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An automated online assistant providing customer service on a web page. AI underlies avatars (automated online assistants) on web pages. [244] It can reduce operation and training costs. [244] Pypestream automated customer service for its mobile application to streamline communication with customers. [245]
Technical support scams rely on social engineering to persuade victims that their device is infected with malware. [15] [16] Scammers use a variety of confidence tricks to persuade the victim to install remote desktop software, with which the scammer can then take control of the victim's computer.
A chatbot (originally chatterbot) [1] is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a ...
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