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"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a faulty service increases ...
from/by an angry person: More literally, "from/by an angry man". Though the form irato is masculine, the application of the phrase is not limited to men. Rather, "person" is meant because the phrase probably elides homo ("man/person"), not vir ("man"). It is used in law to describe a decision or action that is motivated by hatred or anger ...
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
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Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
A customer angry about his service from a Florida auto repair shop targeted and fatally shot its owner, then was also fatally shot, police say. Eugene Frank Becker, 78, ...
Karen is a slang term typically used to refer to a middle-class white American woman who is perceived as entitled or excessively demanding. [ 1] The term is often portrayed in memes depicting middle-class white women who "use their white and class privilege to demand their own way". [ 1][ 2] Depictions include demanding to "speak to the manager ...