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It implements sales promotion analysis, automates the tracking of a client's account history for repeated sales or future sales and coordinates sales, marketing, call centers, and retail outlets. It prevents duplicate efforts between a salesperson and a customer and also automatically tracks all contacts and follow-ups between both parties.
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher ( ACD ), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
In mathematics, a free module is a module that has a basis, that is, a generating set consisting of linearly independent elements. Every vector space is a free module, [ 1] but, if the ring of the coefficients is not a division ring (not a field in the commutative case), then there exist non-free modules. Given any set S and ring R, there is a ...
Access control. A sailor checks an identification card (ID) before allowing a vehicle to enter a military installation. In physical security and information security, access control ( AC) is the selective restriction of access to a place or other resource, while access management describes the process. The act of accessing may mean consuming ...
The Unified Victim Identification System ( UVIS) is an Internet-enabled database system developed for the Office of Chief Medical Examiner of the City of New York (OCME) in the aftermath of the September 11 attacks on New York City and the crash of American Airlines Flight 587. It is intended to handle critical fatality management functions ...
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and used by an ACD to route the call to an agent with a particular skill set. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from ...
Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...
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