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Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.
REACT ( Radio Emergency Associated Communication Teams) is a CB radio Emergency Channel 9 monitoring organizations across the United States, Canada and worldwide, established in 1962. The primary role of REACT volunteers was to stand and watch on CB Emergency Channel 9 to help motorists. Later, duties grew to include radio communications after ...
The Center for Army Lessons Learned (CALL) continuously leads the Army Lessons Learned Program and identifies, collects, analyzes, disseminates, and archives lessons and best practices while maintaining global situational awareness in order to share knowledge and facilitate the Army's and Unified Action Partners' adaptation to win wars. CALL is ...
Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...
The Task Force on New Americans is an interagency initiative to help immigrants learn English, embrace the common core of American civic culture, and fully become American. It was created in June 2006 by President George W. Bush. Established within the Department of Homeland Security, Secretary Michael Chertoff serves as Chair of the Task Force ...
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
Remote procedure call. In distributed computing, a remote procedure call ( RPC) is when a computer program causes a procedure (subroutine) to execute in a different address space (commonly on another computer on a shared computer network ), which is written as if it were a normal (local) procedure call, without the programmer explicitly writing ...
David Erickson. URL. freeconferencecall .com. Commercial. Yes. Launched. October 26, 2001. FreeConferenceCall.com is a website founded in 2001 in Long Beach, California. The company is one of the largest providers of conference call services online.