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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   For small businesses, a CRM system may consist of a contact management system that integrates emails, documents, jobs, faxes, and scheduling for individual accounts. CRM systems available for specific markets (legal, finance) frequently focus on event management and relationship tracking as opposed to financial return on investment (ROI).

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

4. Business incubator - Wikipedia

   en.wikipedia.org/wiki/Business_incubator

   Business incubator. A business incubator is an organization that helps startup companies and individual entrepreneurs to develop their businesses by providing a fullscale range of services, starting with management training and office space, and ending with venture capital financing. [ 1] The National Business Incubation Association (NBIA ...

5. Oracle Corporation - Wikipedia

   en.wikipedia.org/wiki/Oracle_Corporation

   NetSuite provides cloud ERP, CRM, supply chain and e-commerce software to small and medium-sized businesses. It is regarded as the first fully cloud company in the world and is an industry leader in its own right. Platform as a Service (PaaS) [50] Oracle has branded its Platform as a Service as Oracle Cloud Platform. Oracle Cloud Platform ...

6. 3CX - Wikipedia

   en.wikipedia.org/wiki/3CX

   3CX was founded by Nick Galea in 2005. 3CX's first product release was 3CX Phone System which was developed and released as a free IP PBX in 2006. In 2007, the company released the first commercial edition of 3CX Phone System, v6.0. In 2013, 3CX acquired eWorks technologies and launched its first video conferencing feature - an integrated ...

7. Foundever - Wikipedia

   en.wikipedia.org/wiki/Foundever

   Its call centers are used for things like sales, customer service, collections, and back-office work. [7] [10] For example, employees might take a phone order for a consumer product or troubleshoot problems with a bank account. [12] It also operates sub-brands for things like training and IT software. [12] It also develops customer service ...

8. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

9. Business models for open-source software - Wikipedia

   en.wikipedia.org/wiki/Business_models_for_open...

   Open-source software can also be commercialized from selling services, such as training, technical support, or consulting, rather than the software itself. [5] [6]Another possibility is offering open-source software in source code form only, while providing executable binaries to paying customers only, offering the commercial service of compiling and packaging of the software.