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They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Primary uses are to create brand awareness, engage customers by conversation (e.g., customers provide feedback on the firm) and providing access to customer service. Social media's peer-to-peer communication shifts power from the organization to consumers, since consumer content is widely visible and not controlled by the company.
A sign marking the entrance to the HP corporate headquarters in Palo Alto, California, 2006 Logo used from 2008 to 2014 iPAQ 112 Pocket PC from 2008. In 2006, HP unveiled several new products including desktops, enhanced notebooks, a workstation, and software to manage them—OpenView Client Configuration Manager 2.0.
US SEC updates customer data hacking rules for Wall Street The changes, approved unanimously by the five-member U.S. Securities and Exchange Commission, apply to rules first adopted in 2000. "Over ...
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The Bureau of Labor Statistics reported that the average salary was 107% higher than the previous year, at $168,000 a year ($222,961 in 2023 dollars), more than 50% higher than the next-highest county, New York County (better known as Manhattan), at roughly $110,000 a year ($145,986 in 2023 dollars).
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