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Sentiment analysis (also known as opinion mining or emotion AI) is the use of natural language processing, text analysis, computational linguistics, and biometrics to systematically identify, extract, quantify, and study affective states and subjective information. Sentiment analysis is widely applied to voice of the customer materials such as ...
Phatic expression. In linguistics, a phatic expression ( English: / ˈfætɪk /, FAT-ik) is a communication which primarily serves to establish or maintain social relationships. In other words, phatic expressions have mostly socio- pragmatic rather than semantic functions. They can be observed in everyday conversational exchanges, [ 1] as in ...
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
A. Adorable: [ 2] Not necessarily negative, a term that, when specifically applied to an older person or a senior citizen, can be considered patronizing and mocking in nature, particularly if the term is being used to refer to mental disabilities or dependency. Adult diaper: [ 3] A type of disposable diaper or underpants for adults who struggle ...
List of commonly misused English words. This is a list of English words that are thought to be commonly misused. It is meant to include only words whose misuse is deprecated by most usage writers, editors, and professional grammarians defining the norms of Standard English. It is possible that some of the meanings marked non-standard may pass ...
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Loaded language[ a] is rhetoric used to influence an audience by using words and phrases with strong connotations. This type of language is very often made vague to more effectively invoke an emotional response and/or exploit stereotypes. [ 1][ 2][ 3] Loaded words and phrases have significant emotional implications and involve strongly positive ...
Disability. The following is a list of terms, used to describe disabilities or people with disabilities, which may carry negative connotations or be offensive to people with or without disabilities. Some people consider it best to use person-first language, for example "a person with a disability" rather than "a disabled person." [ 1]