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2. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by ...

3. List of call centre companies - Wikipedia

   en.wikipedia.org/wiki/List_of_call_centre_companies

   Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 3 January 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021)

4. Verint Systems - Wikipedia

   en.wikipedia.org/wiki/Verint_Systems

   Verint Systems Inc. is a Melville, New York–based technology company that sells products and services for customer experience (CX) automation. [2] The company offers an open platform, applications, and bots that incorporate artificial intelligence (AI), advanced analytics, large language models, and automated workflows to analyze business intelligence from customer interactions in the ...

5. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

6. 3CX - Wikipedia

   en.wikipedia.org/wiki/3CX

   3CX was founded by Nick Galea in 2005. 3CX's first product release was 3CX Phone System which was developed and released as a free IP PBX in 2006. In 2007, the company released the first commercial edition of 3CX Phone System, v6.0. In 2013, 3CX acquired eWorks technologies and launched its first video conferencing feature - an integrated ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...