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In this article, we'll review hard and soft technical support specialist skills, explore ways to improve these skills and offer tips for highlighting them during a job search.
In 2024, Technical Support Specialists must possess advanced technical proficiency to troubleshoot complex issues across a variety of platforms and technologies. As systems become more integrated and sophisticated, a deep understanding of hardware, software, and networking is essential.
If you are interested in technology, and specifically in helping others use it, you may have an interest in working as an IT support specialist. In this article, we discuss IT support skills, including common examples, how you might use them in the workplace and how you can improve them.
Skills you'll gain. Binary Code Customer Support Linux Troubleshooting. Details to know. Shareable certificate. Add to your LinkedIn profile. Assessments. 15 quizzes, 4 assignments. Taught in English. 11 languages available. See how employees at top companies are mastering in-demand skills. Learn more about Coursera for Business.
A technical support specialist handles troubleshooting and problem-solving for a business's technology systems. This role could also involve working as a tech company's customer support line and answering calls from clients.
Learn how to improve your technical support team's communication, technical, problem-solving, customer service, teamwork, and adaptability skills.
Boost your resume with these 12 essential technical support skills, from problem-solving to customer service, to stand out to employers.