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The company subsequently marketed Automated Service Agents—delivering immediate answers to customer service inquiries—-to large corporations, like Comcast, Cingular, TimeWarner Cable, etc. [2] SmarterChild's popularity spawned targeted marketing-oriented bots for Radiohead , Austin Powers , Intel , Keebler , The Sporting News and others.
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A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [1] [2] [3] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.. It was first launched in 2002 [1] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A.
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