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Making baggage claims. We're sorry that your baggage was lost or damaged. We're here to help you resolve the problem or make a claim. What to check before making a claim 1. Have you reported your baggage problem? Please ensure you have reported your problem and have your report reference to hand.
Find out how we resolve delayed and lost baggage issues. Learn about what you need to do if your baggage is lost or damaged including how to make a claim.
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Use our online form to claim for baggage you have told us is missing. Our customer relations team will contact you and claims typically take between two and eight weeks.
The good news: British Airways will pay (most of) your claim. After another delay of about a month, Horn received an email update from British Airways that explained the airline would partially pay his claim. He forwarded the message to me.
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Receive your luggage from British Airways (hopefully!) Begin your insurance claim, either with your insurer or BA. There is a 21-day cut off for reporting delayed or missing baggage, so it’s best to do this as soon as possible. Luggage is officially lost if it hasn’t arrived within 21 days.
Make a claim for baggage, expenses or compensation for disrupted flights, or make a complaint about your experience with us. Start a new complaint or claim Track and update your case or claim
How to Make Delayed & Lost Baggage Claims with British Airways When to file your claim. Missing baggage is considered to be delayed for 21 days. If 21 days have passed, and your baggage still hasn’t been delivered, then you should begin the claim filing process on the British Airways’ claims page.
Passenger Property Claim Form. We make every attempt to ensure your baggage is handled with care. However, due to unexpected circumstances, your baggage may be delayed, damaged, or lost. We are terribly sorry for such inconvenience caused. Please review our baggage policy and if you would like to make a claim, complete a claim form below to us.