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Its call centers are used for things like sales, customer service, collections, and back-office work. [7] [10] For example, employees might take a phone order for a consumer product or troubleshoot problems with a bank account. [12] It also operates sub-brands for things like training and IT software. [12] It also develops customer service ...
Many lists exist that provide an overview of large software companies, often called "independent software vendors" ("ISVs"), in the world.The lists differ by methodology of composition and consequently show substantial differences in both the listed companies and the ranking of those companies.
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
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Alvaria Inc. Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts. In 2021, Aspect purchased Noble Systems Corporation; the resultant organization was ...
Genesys Cloud Services, Inc. ( Genesys ), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [ 2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [ 3] and was acquired by ...
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