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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
Software development is the process used to create software. Programming and maintaining the source code is the central step of this process, but it also includes conceiving the project, evaluating its feasibility, analyzing the business requirements, software design, testing, to release. Software engineering, in addition to development, also ...
To succeed in this position, you are willing to help the customer and have outstanding verbal communication skills. Responsibilities: Respons to customer questions and queries by email, chat ...
Software design. Software engineer. Software project manager. Software quality analyst. Software test engineer (Tester) Solution architect. Support technician (Help Desk) System administrator. Systems analyst.
e. Software maintenance is the modification of a software product after delivery. Software maintenance is often considered lower skilled and less rewarding than new development. As such, it is a common target for outsourcing or offshoring. Usually, the team developing the software is different from those who will be maintaining it.
Regression Analysis of Time Series (RATS) – comprehensive econometric analysis package. Rguroo Statistical Software - An online statistical software designed for teaching and analyzing data. S-PLUS – general statistics package. SAS (software) – comprehensive statistical package.
Software analyst. In a software development team, a software analyst [1] is the person who monitors the software development process, performs configuration management, identifies safety, performance, and compliance issues, and prepares software requirements and specification ( Software Requirements Specification) documents.
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