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Learn about the definition, scope and skills of customer support, a range of services to assist customers in using a product. Find out how to offer web-based assistance via phone, email, chat and other tools.
PT Gojek Indonesia (stylized in all lower case and stylized j as goȷek, formerly styled as GO-JEK) is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2009 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services.
Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
[9] [10] On 28 September 1970 PNKA was changed to Perusahaan Jawatan Kereta Api (PJKA, the Railway Service Corporation). [11] Much of the branch lines constructed in the colonial era were lifted up or abandoned in the 1980s. Railway operations in Indonesia were at one time regulated by Act No. 13 of 1992 on Railways.
Telkom Indonesia is a state-owned telecommunications conglomerate with headquarters in Bandung and Jakarta. It was founded in 1856 as the first telegraph service in Indonesia and has diversified into fixed line, mobile, internet, and other services.
A call centre is a facility for handling large volumes of telephone enquiries, while a contact centre is a broader concept that includes other communication channels. Learn about the origins, types, and features of call centres and contact centres, and their impact on customer service and labour.
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.