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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
An intelligence officer is a person employed by an organization to collect, compile or analyze information (known as intelligence) which is of use to that organization.The word of officer is a working title, not a rank, used in the same way a "police officer" can also be a sergeant, or in the military, in which non-commissioned personnel may serve as intelligence officers.
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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
E-procurement. Purchase-to-pay. Super-apps. v. t. e. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [ 1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2] studied the value of an organization's help desks.