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2. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

3. Agile software development - Wikipedia

   en.wikipedia.org/wiki/Agile_software_development

   Agile software development is an umbrella term for approaches to developing software that reflect the values and principles agreed upon by The Agile Alliance, a group of 17 software practitioners in 2001. [1] As documented in their Manifesto for Agile Software Development the practitioners value: [2] Individuals and interactions over processes ...

4. Scrum (software development) - Wikipedia

   en.wikipedia.org/wiki/Scrum_(software_development)

   Scrum Agile events, based on The 2020 Scrum Guide [1]. Scrum is an agile team collaboration framework commonly used in software development and other industries.. Scrum prescribes for teams to break work into goals to be completed within time-boxed iterations, called sprints.

5. List of Microsoft software - Wikipedia

   en.wikipedia.org/wiki/List_of_Microsoft_software

   Microsoft is a developer of personal computer software. It is best known for its Windows operating system, the Internet Explorer and subsequent Microsoft Edge web browsers, the Microsoft Office family of productivity software plus services, and the Visual Studio IDE.

6. Operating system - Wikipedia

   en.wikipedia.org/wiki/Operating_system

   Operating systems include the software that is always running, called a kernel—but can include other software as well. [7] [9] The two other types of programs that can run on a computer are system programs—which are associated with the operating system, but may not be part of the kernel—and applications—all other software. [9]

7. Stakeholder management - Wikipedia

   en.wikipedia.org/wiki/Stakeholder_management

   Stakeholder management is a process and control that must be planned and guided by underlying principles. Stakeholder management within businesses, organizations, or projects prepares a strategyusing information (or intelligence) gathered during the following common processes.