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Sign in to the AOL Account Security page. Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts. Click remove next to the old recovery option. Click Remove email or Remove phone to confirm.
If prompted, verify your account. Click Cancel. At the bottom of the page, click Cancel My Billing. Select a reason for canceling from the drop-down menu. Click Cancel My Billing. Things to know when you change your AOL account to the free AOL plan:
1. Sign in to your account. 2. Verify your recovery information and you're all set. Still need help? Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care. Delete an account that you're no longer using. Find out how to permanently terminate your account and what you need to do beforehand.
1-800-358-4860. Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.
2. Click Account Security. 3. Click Disable security questions. 4. Click Yes, secure my account. 5. Click Continue. If you'd like to remove your security questions as recovery information from your account, you can disable them by deleting them from your Account Information settings.
Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page.
It may be possible for your AOL account to be removed or become inaccessible, depending on a variety of circumstances. If this happens, you can create a new AOL account. However, your old username won't be available for you to use again. The following actions can result in an account being deleted: • You requested your account be deleted.
A copy of the death certificate of the AOL account holder, issued in the United States; A copy of the requester's government-issued ID; and; A court order issued in the United States that satisfies AOL's requirements. AOL will provide you the required language for the court order. You can request the content of the account through this form.