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2. Comparison of cross-platform instant messaging clients

   en.wikipedia.org/wiki/Comparison_of_cross...

   Comparison of cross-platform instant messaging clients. The landscape for instant messaging involves cross-platform instant messaging clients that can handle one or multiple protocols. [ 1] Clients that use the same protocol can typically federate and talk to one another. The following table compares general and technical information for cross ...

3. Microsoft takes its AI push to customer service call centers

   www.aol.com/news/microsoft-takes-ai-push...

   June 4, 2024 at 11:03 AM. By Stephen Nellis. (Reuters) - Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has ...

4. Microsoft Customer Care Framework - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Customer_Care...

   microsoft .com. Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM ...

5. Comparison of reference management software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_reference...

   Some reference management software include support for automatic embedding and (re)formatting of references in Word processor programs. This table lists this type of support for Microsoft Word, Pages, Apache OpenOffice / LibreOffice Writer, the LaTeX editors Kile and LyX, and Google Docs. Other programs are able to scan RTF or other textual ...

6. Comparison of CRM systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_CRM_systems

   MySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition) 2004 SuiteCRM: SalesAgility 8.0.4 March 2022 AGPLv3 PHP Cross-platform MariaDB, MySQL, Microsoft SQL Server: 2013 SuperOffice CRM: SuperOffice 7.5 2014 Proprietary: C++,C# and ASP.NET Windows SQL Server 1990 OnlyOffice: Ascensio ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Business and economics portal. v. t. e. CRM is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [ 1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many ...