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Microsoft Configuration Manager (ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and hardware and software inventory management . Configuration Manager supports the Microsoft Windows ...
Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...
Microsoft is a developer of personal computer software. It is best known for its Windows operating system, the Internet Explorer and subsequent Microsoft Edge web browsers, the Microsoft Office family of productivity software plus services, and the Visual Studio IDE.
Convergys. Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare ...
Microsoft Azure, or just Azure ( /ˈæʒər, ˈeɪʒər/ AZH-ər, AY-zhər, UK also /ˈæzjʊər, ˈeɪzjʊər/ AZ-ure, AY-zure ), [ 2][ 3][ 4] is the cloud computing platform developed by Microsoft. It offers management, access and development of applications and services to individuals, companies, and governments through its global ...
microsoft .com. Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM ...
System Center Operations Manager ( SCOM) is a cross-platform data center monitoring system for operating systems and hypervisors. It uses a single interface that shows state, health, and performance information of computer systems. It also provides alerts generated according to some availability, performance, configuration, or security ...
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. [1] [2] Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework ( MOF) and ITIL . SCSM has integrated ITIL compliant fulfillment of service requests.
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