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The Better Business Bureau (BBB) is an American private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, [2] consisting of 92 independently incorporated local BBB organizations in the United States and Canada , coordinated under the International Association of Better ...
To maintain accreditation, businesses must maintain a B rating or higher. Seven major factors go into scores for ratings, with each adding or subtracting points from a 100-point scale that's ...
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BBB National Programs, an independent non-profit organization that oversees more than a dozen national industry self-regulation programs that provide third-party accountability and dispute resolution services to companies, including outside and in-house counsel, consumers, and others in arenas such as privacy, advertising, data collection ...
Payday loan companies led the list of industries seeing increases in complaints, with a 159% jump. Others, with increases ranging from 41% to 72%, included book publishers, cell-phone equipment ...
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
I was talking recently to BBB spokeswoman Alison Southwick for another WalletPop story, and we drifted to another topic: the trend of banks being reported to the Better Business Bureau (complaints ...
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