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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Amazon Alexa, or, Alexa, [ 2 ] is a virtual assistant technology largely based on a Polish speech synthesizer named Ivona, bought by Amazon in 2013. [ 3 ][ 4 ] It was first used in the Amazon Echo smart speaker and the Amazon Echo Dot, Echo Studio and Amazon Tap speakers developed by Amazon Lab126. It is capable of natural language processing ...
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Zendesk, Inc. Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before ...