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They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
AT&T Inc. AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. [ 4] It is the world's third-largest telecommunications company by revenue and the second-largest wireless carrier in the United States behind Verizon but ahead of T-Mobile. [ 5]
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T-Mobile US operates two main brands: T-Mobile and Metro by T-Mobile (acquired in a 2013 reverse takeover of MetroPCS that also led to T-Mobile's listing on the NASDAQ). In 2020, T-Mobile expanded through the acquisition of Sprint , which also made T-Mobile the operator of Assurance Wireless , a service subsidized by the federal Lifeline program .
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AT&T, whose 5G network covers around 290 million people across the United States, has been grappling with interruptions to its service for more than 10 hours. AT&T restores service after hours of ...
On March 20, 2011, Deutsche Telekom AG accepted a US$39 billion stock and cash purchase offer from AT&T Inc. for T-Mobile USA, Inc. According to an industry analyst, after the introduction of the iPhone in 2007, T-Mobile USA began to lose lucrative contract customers, dropping to 78.3 percent of subscribers in 2010, compared to 85% in 2006.