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Hospitality is the relationship of a host towards a guest, wherein the host receives the guest with some amount of goodwill and welcome. Learn about the etymology, historical practice, and global concepts of hospitality in different cultures and religions.
The hospitality industry is a broad category of fields within the service industry that includes lodging, food and beverage services, event planning, theme parks, travel agency, tourism, hotels, restaurants, nightclubs, and bars. Horeca is a term for the food service and hotel industries in Dutch, German, Italian, Romanian, Portuguese and French languages.
Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.
A concierge is an employee of a multi-tenant building who receives guests and performs various duties. Learn about the origin, evolution and types of concierge services in different settings, such as hotels, hospitals, banks and airports.
Catering is the business of providing food services at a remote site or a site such as a hotel, hospital, pub, aircraft, cruise ship, park, festival, filming location or film studio. Learn about the origin, evolution and different types of catering, such as event, mobile, seat-back, canapé and wedding catering.
Services marketing is a specialized branch of marketing that deals with intangible economic activities offered by one party to another. Learn about the different perspectives, characteristics and strategies of services marketing, from classical to contemporary approaches.
Room service or in-room dining is a hotel service that delivers food and drink to guests' rooms. Learn about the origins, standards and roles of room service staff, from hotel management to kitchen staff.
Foodservice is the industry of preparing meals outside the home, including restaurants, cafeterias, catering and more. Learn about its market size, global cuisine trends, health concerns, food safety and types of service.