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Some Amazon customers and sellers recently noticed changes to the Amazon website and mobile app that strip away the star rating and review count of the products that appear in search results ...
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well as or instead of ...
the comments feature on customer reviews was rarely used." The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product.
As customer reviews have become integral to Amazon marketing, reviews have been challenged on accuracy and ethical grounds. [353] In 2004, The New York Times [354] reported that a glitch in the Amazon Canada website revealed that a number of book reviews had been written by authors of their own books or of competing books. Amazon changed its ...
An email from Amazon warning customers to be careful of a possible gift card scam went awry when customers reported that they worried the legitimate company message might have been, itself, a scam.
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Amazon Vine. Launched in 2007, [ 1][ 2] Amazon Vine is an internal service of Amazon.com that allows manufacturers and publishers to receive reviews for their products on Amazon. [ 3][ 4][ 5] Companies pay a fee to Amazon and provide products for review. The products are then passed to Amazon reviewers, who can publish a review.
Amazon customer service representatives this weekend have been handling a wave of inquiries from customers who received suspicious and confusing email confirmations about gift card purchases they ...
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related to: customers reviews on amazon