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Change management ( CM) is a discipline that focuses on managing changes within an organization. Change management involves implementing approaches to prepare and support individuals, teams, and leaders in making organizational change. Change management is useful when organizations are considering major changes such as restructure, redirecting ...
Business process modeling ( BPM ), mainly used in business process management; software development, or systems engineering, is the action of capturing and representing processes of an enterprise (i.e. modeling them), so that the current business processes may be analyzed, applied securely and consistently, improved, and automated.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
Project management is the process of supervising the work of a team to achieve all project goals within the given constraints. [ 1] This information is usually described in project documentation, created at the beginning of the development process. The primary constraints are scope, time, and budget. [ 2]
Statistical process control ( SPC) or statistical quality control ( SQC) is the application of statistical methods to monitor and control the quality of a production process. This helps to ensure that the process operates efficiently, producing more specification-conforming products with less waste scrap. SPC can be applied to any process where ...
Process safety management. Process safety management (PSM) is a practice to manage business operations critical to process safety. It can be implemented using the established OSHA scheme [1] or others made available by the EPA, [2] AIChE 's Center for Chemical Process Safety, [3] or the Energy Institute. [4]
A management process is a process of setting goals, planning and/or controlling the organising and leading the execution of any type of activity, [ 1] such as: A project ( project management process ), [ 2] or. A process ( process management process, sometimes referred to as the process performance measurement and management system) [ 3]
Demand management is a planning methodology used to forecast, plan for and manage the demand for products and services. This can be at macro-levels as in economics and at micro-levels within individual organizations. For example, at macro-levels, a government may influence interest rates to regulate financial demand.