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Like lost baggage, customers are entitled to up to $3,800 in reimbursement for expenses incurred due to a baggage delay. In addition, airlines cannot set an arbitrary daily amount for however long ...
A traveler searches for a suitcase in a baggage holding area for Southwest Airlines at Denver International Airport on December 28, 2022. - Michael Ciaglo/Getty Images
Southwest Airlines was founded in 1966 by Herbert Kelleher and Rollin King, and incorporated as Air Southwest Co. in 1967.Three other airlines (Braniff, Trans-Texas Airways, and Continental Airlines) took legal action to try to prevent the company from its planned strategy of undercutting their prices by flying only within Texas and thus being exempt from regulation by the federal Civil ...
2001. United Airlines Flight 895: On January 9, 2001, the flight from Chicago to Hong Kong had to divert to Anchorage after a passenger spat at other passengers, swore at flight attendants and ripped a phone out of the plane's wall. Ultimately four other passengers had to restrain and handcuff him.
Southwest airlines posted a form on its website for customers to request refunds on canceled flights. You can request to receive a refund on unexpected expenses you may have incurred from Dec. 24 ...
This is a term that was conceived by Southwest for its having been shown in the U.S. Dept. of Transportation's published airline performance data as having the best on-time performance, least lost/damaged baggage, and fewest customer complaints for a given year. Southwest's consecutive run was from 1992–1996.
In May 2009, the U.S. Department of Transportation rated UAL eleventh among 19 US carriers in lost, damaged, delayed, or pilfered baggage, with 3.67 complaints per 1,000 passengers. [64] In July 2009, the viral music video "United Breaks Guitars" [65] was released about a disputed damaged baggage claim with the airline. United said it wanted to ...
Lydia Arina Barron captured video of the moment her wheelchair got damaged as it was loaded on a Southwest Airlines flight. “I started making a habit of sitting on the side of the plane where ...