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Call 301-562-5360, press 2 for trip status, and then press 2 to speak to a customer service representative (TTY 301-588-7535). To confirm or cancel a trip, you can speak with a customer service representative or you can use our automated system.
Customers may contact MetroAccess via phone and can either use the automated response system or speak to a representative. Customers may use the automated telephone service to confirm a trip, cancel a trip, and obtain customer account information. This system is available 24-hours a day. Main Phone Number: 301-562-5360 . TTY: 301-588-7535
Customers may contact MetroAccess via phone and can either use the automated response system or speak to a representative. Customers may use the automated telephone service to confirm a trip, cancel a trip, and obtain customer account information. This system is available 24-hours a day. Main Phone Number: 301-562-5360 TTY: 301-588-7535
All MetroAccess customers are required to recertify for service periodically. Approximately 60 and 30 days prior to the expiration of a customer's eligibility, a reminder phone call will be made informing the customer that their eligibility for service is due to expire.
InstantAccess is the MetroAccess automated telephone service that allows riders to confirm or cancel their MetroAccess trips as well as access customer account information using a keypad on any touch-tone telephone. This system is available 24-hours a day at 301-562-5360 (TTY 301-588-7535).
Public transit's first fully integrated communication, operation, and maintenance system.
1. To begin, enter your customer ID and Password to access the web booking portal. 2. On the top of the left panel, you will find your name and customer ID number. Under that, click on the tabbed labeled BOOK TRIP.
Location and Contact Information. The Transit Accessibility Center is conveniently located at Metro headquarters, 655 Virginia Ave SW, Washington, DC 20024. Office hours are: Phone: 202-962-2700 Fax: 202-962-6393 Video Phone: 202-510-9165. Email: eligibility@wmata.com or traveltraining@wmata.com.
By Phone; Metro Information Metrobus and rail schedules, fares, parking, Bike & Ride program, and more Monday-Friday: 7am – 8pm Saturday and Sunday 8am – 8pm: 202-637-7000 TTY 202-962-2033: SmarTrip & SmartBenefits Participants 7 am - 8 pm, Monday - Friday Except Thanksgiving, Christmas, and New Year's Day: 888-762-7874 or smartrip@wmata.com
MetroAccess may refer to a variety of scheduling terms when you book a trip online or by telephone. Descriptions of these terms are provided below. Pick-up Request Time. The Pick-up Request Time is the time a MetroAccess customer requests to be picked up. Scheduling Window.