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We’ve curated a list of 10 healthcare customer service training courses covering a broad range of topics like positive scripting, complaint handling, and HIPAA compliance.
Learn more about the key skills your healthcare professionals need and how to create an exceptional healthcare customer service training program.
Unlock the secrets to exceptional patient care with our comprehensive guide on healthcare customer service training.
Custom-tailored healthcare customer service training, boosts patient satisfaction, and improves communication skills. In-person & Virtual.
Prepare for a career in Customer Service. Receive professional-level training from CVS Health; Demonstrate your proficiency in portfolio-ready projects; Earn an employer-recognized certificate from CVS Health; Qualify for in-demand job titles: Customer Service Representative, Customer Support Specialist
Learn frontline service skills to improve the patient experience during this two-part healthcare customer service course. Instructor-led interactive training.
The Customer Service Training for Healthcare Providers will educate healthcare providers (HCP) on customer service skills to increase patient satisfaction and the number of positive patient experiences.
Healthcare customer service teams learn: Tactics for building trust and respect so patients are open to your suggestions. Techniques for recognizing and adapting to different communication preferences and behavior styles. Questioning and listening methods for identifying and filling needs.
Learn how to care for patients with professionalism and compassion in this customer service training course for healthcare providers and medical support staff.
At a Glance. Students have up to 90 days to complete course. Counts toward HCSA professional designation. Flexible, self-paced online format. Mobile-friendly. Technical support available by phone or email. What You’ll Learn. How to create a customer-driven organization.