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In quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. [ 1][ 2] Quality policy management is a strategic item. [ 3] Section 5.2 of the ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood ...
The ISO 9000 family is a set of five quality management systems (QMS) standards by the International Organization for Standardization (ISO) that help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service. [ 1] ISO 9000 deals with the fundamentals and ...
Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. [ 1] Quality management is focused not only on product and service quality, but also on the means to achieve it.
A quality management system ( QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1] It is expressed as the organizational goals and aspirations, policies, processes, documented ...
Total quality management ( TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." [ 1] Total emphasizes that departments in addition to production (for example sales and marketing ...
The Global Food Safety Initiative (GFSI) is a business-driven initiative for the continuous improvement of food safety management systems, with the ambition to ensure confidence in the delivery of safe food to consumers worldwide. GFSI provides a platform for collaboration between some of the world's leading food safety experts from retailer ...
Quality assurance. Quality assurance ( QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product (s) delivered to customer (s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer.
Quality, cost, delivery (QCD), sometimes expanded to quality, cost, delivery, morale, safety (QCDMS), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical decisions.