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Lawsuits from businesses suing consumers over negative online reviews have been popping up across the country, with defendants potentially racking up legal fees worth five figures.
After years of contention between the online review site and businesses, Yelp has agreed to allow business an opportunity to respond on the yelp.com site to negative reviews. With the growing power of online reviews, many businesses wonder whether customer reviews can constitute defamation.
This organization is not BBB accredited. Internet Services in San Francisco, CA. See BBB rating, reviews, complaints, & more.
Businesses often complain that Yelp filters out good reviews when the business refuses to pay for advertising. (We don't know if this is true or not.) However, the filter may help you by filtering out the fake review without you having to do anything.
Receiving a negative Yelp review isn't the end of the world. Here are 7 steps you can take to maintain your business's reputation—and maybe even get the review removed.
Cranky customers, disgruntled employees and even sneaky competitors can barrage your business with nasty social media mentions and online reviews. In fact, a whopping 45 percent of customers...
What should I do if a business pressures or pays me to change or remove my negative review?
If you have any legal concerns about content or activity on Yelp, please let us know using the form below. Our Support team will review your inquiry and follow up if more information is needed.
However, if the statement is false or defamatory, a business can pursue legal action against the reviewer for posting intentionally misleading or negative reviews. Example: In 2015, Footprints Floors, a flooring company in Colorado, sued a couple for a negative review posted on Yelp.
Whether you need to file a complaint, post a review, tell us about a misleading advertisement, or report a scam, you're in the right place.