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Bank of America customer service information is designed to make your banking experience easy and efficient. Get answers to the most popular FAQs and easily contact us through either a secure email address, a mailing address or our customer service phone numbers.
If you receive an unexpected call, text or email from someone claiming to be a relationship manager or the fraud department — even your treasury sales officer (TSO) — always verify the source using a known phone number, legitimate website, bill or statement.
Contact Bank of America immediately. Notify Bank of America right away so you can secure your account(s) and attempt to minimize the damage. Call Bank of America’s customer service line at 800-432-1000 if you’ve given away personal or financial information. Forward suspicious emails and text messages to abuse@bankofamerica.com.
Help reduce the risk of identity theft or stolen mail by going paperless. Update your contact info so we can reach you if we see suspicious activity. You can use our mobile app to monitor your account activity from almost anywhere. Enhance your Online Banking security by having us verify you at every login.
If you suspect fraud. If your card is stolen or you see purchases you didn’t make, contact your credit card company immediately. The company will generally launch an investigation and take steps to prevent further misuse.
Bank of America customers have free access to Trusteer Rapport ®. Dispute a transaction. If you suspect fraud or an error on your health and benefit account debit card, please contact Customer Care at the number on the back of your card to report the charges as soon as possible.
With Bank of America, customer service is never more than a phone call away. No matter your issue, whether you need account information or urgent assistance in reporting fraudulent behavior, you can reach a real person to talk to in order to get the help you need.