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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
The World Travel & Tourism Council's estimates indicate a direct contribution to the 2016 GDP of 5.1% and 110,000 direct jobs in Costa Rica; the total number of jobs indirectly supported by tourism was 271,000. [53] Ecotourism is extremely popular with the many tourists visiting the extensive national parks and protected areas around the country.
It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...
Costa Rican Central Valley. The Central Valley (Spanish: Valle Central) is a plateau and a geographic region of central Costa Rica. The land in the valley is a relative plain, despite being surrounded by several mountains and volcanoes, the latter part of the Central Range. The region houses almost three quarters of Costa Ricans, and includes ...
The Costa Rican Tourism Board (Spanish: Instituto Costarricense de Turismo) is the government agency responsible for promoting sustainable tourism in Costa Rica.Originally the agency was created by decree in 1931 as the National Tourism Board, and by a law approved on 9 August 1955, the agency became the Instituto Costarricense de Turismo (ICT).
In April 2005, a high-profile case involved the theft of $350,000 from four Citibank customers when call-center workers acquired the passwords to customer accounts and transferred the money to their own accounts opened under fictitious names. Citibank did not find out about the problem until the American customers noticed discrepancies with ...
The country's Free Trade Zones provide incentives for manufacturing and service industries to operate in Costa Rica. In 2015, the zones supported over 82 thousand direct jobs and 43 thousand indirect jobs in 2015 and average wages in the FTZ were 1.8 times greater than the average for private enterprise work in the rest of the country. [64]
Air Vigilance Service. There is officially no Air Force of Costa Rica; the only air wing in existence is attached to the Public Force of Costa Rica. Currently this unit, officially called Air Vigilance Service (Spanish: Servicio de Vigilancia Aérea (SVA)), also called the Air Service (Servicio Aéreo), does not operate any armed military aircraft.
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