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2. An Introduction to Salesforce Chat (Live Agent)

   www.salesforceben.com/an-introduction-to-salesforce-live-agent

   Salesforce Chat (formerly Live Agent) is a native tool that enables customer service teams to communicate in real-time with website users.

3. Scale Support with AI Customer Service Chatbot Solutions - ...

   www.salesforce.com/service/customer-service-chatbot

   Provide personalized and intelligent service using AI-powered chatbots built directly into your CRM. In just a few clicks, you can speed up issue resolution and help your teams do more by utilizing AI-generated answers or automating routine tasks with bots integrated with your Salesforce data.

4. What is Live Chat - Salesforce

   www.salesforce.com/ap/blog/what-is-live-chat

   Live chat operates by connecting website visitors with company representatives through instant messaging within a private browser window. After clicking a link or button, customers can initiate a conversation with a live support agent who is ready to assist.

5. Salesforce Live Agent Trailmix - Trailhead

   trailhead.salesforce.com/users/bnogueira/trailmixes/salesforce-live-agent

   Learn how to make customer service smarter and easier with chatbots. ~30 mins. Quick trailmix focused on live agent basic knowledge.

6. Best Live Chat Software & Omnichannel Customer Engagement ... - ...

   www.salesforce.com/service/digital-customer-engagement-platform

   Create seamless customer service experiences that scale across voice, digital channels, and video—on the Salesforce Platform. Give your agents the AI-powered tools and customer context they need in a single console to deliver personalized service — no matter the channel.

7. Chat for Support Agents - Salesforce

   help.salesforce.com/s/articleView?id=sf.live_agent_support_agents_intro.htm

   Get Started with Messaging. Turn On Messaging. Welcome to Chat for support agents! Chat is a comprehensive chat solution that makes it easy for you to support customers. Important The legacy chat produ...

8. Salesforce Chat Features - Salesforce.com

   www.salesforce.com/campaign/service-chat

   Supercharge your support team with AI-powered chatbots and save your agents time. Get set up in minutes. Respond to customers today. Start helping customers now, not days or weeks from now, with a fast and easy, step-by-step setup.

9. Create a Basic Chat Implementation - Salesforce

   help.salesforce.com/s/articleView?id=sf.live_agent_set_up_basic_implementation...

   Before you customize Chat, you need to create the basic Chat implementation for your Salesforce org. After you complete the basic setup steps, you’ll have a functioning Chat implementation that your agents can use to chat with customers.

10. Optimize Customer Engagement Online | Salesforce Trailhead

    trailhead.salesforce.com/.../enable-live-agent-and-communities

    Discover how to enhance online customer interactions with digital experiences and chat agent setup for better service.

11. Hands On With Live Agent Trailmix | Salesforce Trailhead

    trailhead.salesforce.com/users/michaelwhite/trailmixes/hands-on-with-live-agent

    Build an Experience Cloud Site with Knowledge and Chat. Use the Customer Service template to create a site with chat snap-ins and knowledge. This mix includes modules and projects that teach you how to roll out Live Agent to your support reps!