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You may contact the Department of Public Safety by clicking on an e-mail address or calling the number listed below. If the office you are trying to contact is not listed, or if you do not know which office you need to contact, please call Customer Service at (512) 424-2000.
Our Customer Service Center hours are Monday through Friday 7 a.m. to 5:30 p.m, with the exception of holidays. The best time to contact us for faster service is on Fridays or between 7 a.m. to 8 a.m. daily. Customer Service Center telephone number: 512-424-2600.
Phone. Our business hours are Monday through Friday, 8AM - 5PM (Central Time). Due to the large number of calls we receive, you may experience longer than average hold times during certain hours. Our busiest times during the week are Mondays, Tuesdays, and daily 11AM to 2PM. Customers calling outside these times may experience shorter hold times.
You have several convenient options to renew your Texas driver license or identification card during this time, including online, telephone, mail, or in person at your local driver license office. In Texas, your address on a driver license or ID card must be changed within 30 days after moving to your new residence.
Due to the large volume of requests we receive, please allow up to two business days for a response to your inquiry. We will contact you by phone to discuss your request and will work diligently to accommodate your needs within four business days of our initial reply.
You can renew your Texas driver license or ID card: Online ; Over the phone ; In-person at a Department of Public Safety office ; By mail ; Each renewal method has different eligibility requirements.
The Department offers all in-office driver license (DL) and identification (ID) card services by appointment only. Please review the following information before scheduling your appointment below. The Department encourages all eligible customers to conduct their driver license services online.
If you do not have a printer, you can renew by phone: 1-866-DL-RENEW (1-866-357-3639). You may also choose to receive the temporary driver license or ID by email, but you must print it in order for it to be a valid document.
Physical Address. 805 N. Lamar Blvd. Austin, TX 78752. (512) 424-2000. TxDPS. Staff Listing. Public Safety Commission. Subscribe or Login to View Emails. Department Website.
Access & Dissemination Bureau (512) 424-2474. Criminal History Inquiry Unit. Criminal History and Fingerprint Services. Texas Department of Public Safety. PO Box 4143. Austin, TX 78765-4143. Attn: Criminal History Inquiry Unit.