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  2. Training manual - Wikipedia

    en.wikipedia.org/wiki/Training_manual

    A training manual is a document, a book or booklet of instructions and information, used as an aid to learning a task, skill, or job. [ 1] Training manuals are widely used, including in business and the military. [citation needed] A training manual may be particularly useful as: an introduction to subject matter prior to training.

  3. U.S. Army Center for Army Lessons Learned - Wikipedia

    en.wikipedia.org/wiki/U.S._Army_Center_for_Army...

    The Center for Army Lessons Learned (CALL) continuously leads the Army Lessons Learned Program and identifies, collects, analyzes, disseminates, and archives lessons and best practices while maintaining global situational awareness in order to share knowledge and facilitate the Army's and Unified Action Partners' adaptation to win wars. CALL is ...

  4. FreeConferenceCall.com - Wikipedia

    en.wikipedia.org/wiki/FreeConferenceCall.com

    David Erickson. URL. freeconferencecall .com. Commercial. Yes. Launched. October 26, 2001. FreeConferenceCall.com is a website founded in 2001 in Long Beach, California. The company is one of the largest providers of conference call services online.

  5. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

  6. Operator messaging - Wikipedia

    en.wikipedia.org/wiki/Operator_messaging

    It is a service that consists of live operators who answer incoming calls and input the callers' messages on a computer, then transmit the message using the Telocator Alphanumeric Protocol to the paging provider's radio towers. Alphanumeric pagers receive the messages in the form of words and numbers. Messages are sequentially numbered and ...

  7. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

  8. List of telephony terminology - Wikipedia

    en.wikipedia.org/wiki/List_of_telephony_terminology

    Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller. Calling party. Conference call (multi-party call) COCOT. Cut – unexpected, and usually sudden, termination of call, line or service.

  9. 1-800-FREE-411 - Wikipedia

    en.wikipedia.org/wiki/1-800-FREE-411

    Service. Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.

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