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  2. Training manual - Wikipedia

    en.wikipedia.org/wiki/Training_manual

    A training manual is a document, a book or booklet of instructions and information, used as an aid to learning a task, skill, or job. [ 1] Training manuals are widely used, including in business and the military. [citation needed] A training manual may be particularly useful as: an introduction to subject matter prior to training.

  3. U.S. Army Center for Army Lessons Learned - Wikipedia

    en.wikipedia.org/wiki/U.S._Army_Center_for_Army...

    The Center for Army Lessons Learned (CALL) continuously leads the Army Lessons Learned Program and identifies, collects, analyzes, disseminates, and archives lessons and best practices while maintaining global situational awareness in order to share knowledge and facilitate the Army's and Unified Action Partners' adaptation to win wars. CALL is ...

  4. Genius Bar - Wikipedia

    en.wikipedia.org/wiki/Genius_Bar

    The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products ...

  5. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

  6. Operations manual - Wikipedia

    en.wikipedia.org/wiki/Operations_manual

    Operations manual. The operations manual is the documentation by which an organisation provides guidance for members and employees to perform their functions correctly and reasonably efficiently. [ 1] It documents the approved standard procedures for performing operations safely to produce goods and provide services. [ 2]

  7. Net operation - Wikipedia

    en.wikipedia.org/wiki/Net_operation

    A net is essentially a moderated conference call conducted over two-way radio, typically in half-duplex operating conditions. The use of half-duplex operation requires a very particular set of operating procedures to be followed in order to avoid inefficiencies and chaos. Nets operate either on schedule or continuously (continuous watch).

  8. FreeConferenceCall.com - Wikipedia

    en.wikipedia.org/wiki/FreeConferenceCall.com

    David Erickson. URL. freeconferencecall .com. Commercial. Yes. Launched. October 26, 2001. FreeConferenceCall.com is a website founded in 2001 in Long Beach, California. The company is one of the largest providers of conference call services online.

  9. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

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