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e& is a UAE state-owned telecommunications company. It is the 16th largest mobile network operator in the world by number of subscribers. On 31 December 2021, Etisalat reported consolidated revenue of AED 53.3 billion and net profits of AED 11.1 billion. [ 2 ] The total market capitalization of the company currently is AED329 billion. [ 3 ]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
The UAE Telecommunications and Digital Government Regulatory Authority (TDRA) was established in 2003 [1] to regulate the Information Communications and Telecommunications (ICT) sector in the United Arab Emirates (UAE) and to ensure sustainability, competitiveness and transparency among the service providers, [2] customers and shareholders.
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