Search results
Results From The WOW.Com Content Network
An operational-level agreement ( OLA) defines interdependent relationships in support of a service-level agreement (SLA). [ 1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear ...
Social support. Social support is the perception and actuality that one is cared for, has assistance available from other people, and most popularly, that one is part of a supportive social network. These supportive resources can be emotional (e.g., nurturance), informational (e.g., advice), or companionship (e.g., sense of belonging); tangible ...
Overview. A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
Psychological contract formation is a process whereby the employer and the employee or prospective employee develop and refine their mental maps of one another. According to the outline of phases of psychological contract formation, the contracting process begins before the employment itself and develops throughout the course of employment.
Computer-supported cooperative work ( CSCW) is the study of how people utilize technology collaboratively, often towards a shared goal. CSCW addresses how computer systems can support collaborative activity and coordination. [1] More specifically, the field of CSCW seeks to analyze and draw connections between currently understood human ...
Engineering psychology, also known as Human Factors Engineering, is the science of human behavior and capability, applied to the design and operation of systems and technology. As an applied field of psychology and an interdisciplinary part of ergonomics , it aims to improve the relationships between people and machines by redesigning equipment ...
Service-level objective. A service-level objective ( SLO ), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI ." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer.
Software license. Diagram of software under various licenses according to the FSF and their The Free Software Definition: on the left side "free software", on the right side "proprietary software". On both sides, and therefore mostly orthogonal, "free download" ( Freeware ). A software license is a legal instrument governing the use or ...