Search results
Results From The WOW.Com Content Network
Overview. A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
Software as a service ( SaaS / sæs / [ 1]) is a form of cloud computing in which the provider offers the use of application software to a client and manages all the physical and software resources used by the application. [ 2] The distinguishing feature of SaaS compared to other software delivery models is that it separates "the possession and ...
A master service agreement, sometimes known as a framework agreement, is a contract reached between parties, in which the parties agree to most of the terms that will govern future transactions or future agreements . A master agreement delineates a schedule of lower-level service agreements, permitting the parties to quickly enact future ...
An operational-level agreement ( OLA) defines interdependent relationships in support of a service-level agreement (SLA). [ 1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear ...
The table below lists information technology initialisms and acronyms in common and current usage. These acronyms are used to discuss LAN, internet, WAN, routing and switching protocols, and their applicable organizations. [1] [2] [3] The table contains only current, common, non-proprietary initialisms that are specific to information technology.
Service-level objective. A service-level objective ( SLO ), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI ." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer.
Software license. Diagram of software under various licenses according to the FSF and their The Free Software Definition: on the left side "free software", on the right side "proprietary software". On both sides, and therefore mostly orthogonal, "free download" ( Freeware ). A software license is a legal instrument governing the use or ...
Hypothesis. In science and philosophy, ad hoc means the addition of extraneous hypotheses to a theory to save it from being falsified. Ad hoc hypotheses compensate for anomalies not anticipated by the theory in its unmodified form. Scientists are often skeptical of scientific theories that rely on frequent, unsupported adjustments to sustain them.