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In 2004 and 2007, the American Customer Satisfaction Index (ACSI) survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service. The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in ...
Criticism of Walmart. The American multinational retail chain Walmart has been criticized by many groups and individuals, such as labor unions and small-town advocates, for its policies and business practices, and their effects. Criticisms include charges of racial and gender discrimination, [1] [2] [3] foreign product sourcing, anti ...
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
Complaints filed between January 2019 and October 2023 ranged from the more superfluous — reports of rude customer service on a phone call — to the more severe — double charges for hefty ...
Shipping and Service Complaints In addition to complaints about products, Costco receives its fair share of negative reviews about shipping and customer service.
List of failed and overbudget custom software projects This is a list of notable custom software projects which have significantly failed to achieve some or all of their objectives, either temporarily or permanently, and/or have suffered from significant cost overruns. For a list of successful major custom software projects, see Custom software [1] #Major project successes.
In 2011, a New York Times columnist described a complaint from a consumer that the Austin chapter of the Better Business Bureau refused to resolve complaints against companies if customers do not pay a $70 mediation fee.
When your cable goes down, the airline loses your luggage or your new laptop won't boot up, you can phone the company's customer service line and watch a chunk of the day disappear while you wait ...