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2. End-user license agreement - Wikipedia

   en.wikipedia.org/wiki/End-user_license_agreement

   An end-user license agreement or EULA ( / ˈjuːlə /) is a legal contract between a software supplier and a customer or end-user. The practice of selling licenses to rather than copies of software predates the recognition of software copyright, which has been recognized since the 1970s in the United States. Initially, EULAs were often printed ...

3. Standardized service contract - Wikipedia

   en.wikipedia.org/wiki/Standardized_service_contract

   The standardized service contract is a software design principle [1] applied within the service-orientation design paradigm to guarantee that service contracts [2] within a service inventory [3] (enterprise or domain) adhere to the same set of design standards. [4] This facilitates standardized service contracts across the service inventory.

4. Software maintenance - Wikipedia

   en.wikipedia.org/wiki/Software_maintenance

   In the early 1970s, companies began to separate out software maintenance with its own team of engineers to free up software development teams from support tasks. [1] In 1972, R. G. Canning published "The Maintenance 'Iceberg '", in which he contended that software maintenance was an extension of software development with an additional input: the existing system. [1]

5. History of free and open-source software - Wikipedia

   en.wikipedia.org/wiki/History_of_free_and_open...

   A growing software industry was competing with the hardware manufacturers' bundled software products (the cost of bundled products was included in the hardware cost), leased machines required software support while providing no revenue for software, and some customers, able to better meet their own needs, [14] did not want the costs of the ...

6. Operational-level agreement - Wikipedia

   en.wikipedia.org/wiki/Operational-level_agreement

   An operational-level agreement ( OLA) defines interdependent relationships in support of a service-level agreement (SLA). [ 1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear ...

7. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   Overview. A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.