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The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing.
Business Hours: 7 a.m. - 7 p.m. M-F. Self service options 24/7. Report an Emergency – 24/7. TDD: 711. Reference 1-800-678-6301. Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
You can view and pay your bill, sign up for Auto Pay and Paperless Billing, track your water usage and compare it to your neighborhood average, and more! We’ve improved our customer portal, so if you haven’t logged on recently, view the video below, or log on/enroll and see if for yourself! Visit MyWater today!
MyWater Login. American Water MyWater Customer Self Service Portal. MyWater is a fast and easy way to access and manage your water and/or wastewater account.
Here you'll find useful information about your service, your bill, and your rights and responsibilities as a Kentucky American Water customer. We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online.
Turning your residential water services on and off has never been easier. Visit the MyWater section of this site to set up your account, keep track of your water use and pay your bill when it is convenient for you. You can even request a time to have your service turned on or off.
Our customers are our number one priority, and we are proud to deliver clean, safe, reliable and affordable water services. In Kentucky we serve more than half a million people.
Track water usage history. Manage your account. Update your contact information. You can also sign up for paperless billling and enroll in automatic payments. Customer Assistance. We know your Kentucky American Water bill is not your only expense and understand that some customers may need financial assistance to keep service flowing.
Sign up for alerts. View your water usage. Setup paperless billing. Log in to MyWater Online. Contact Us. Phone: 1-800-678-6301. Call 24/7 for any emergency. Water emergencies don't keep business hours. For non-emergencies, Mon - Fri 7am-7pm.
YOUR WATER RATES. Water-service rates are based on the real costs of treating and delivering water to customers, and are regulated by state public utilities commissions (PUCs). In Kentucky, our rates are regulated by the Kentucky Public Service Commission. To determine rates, we work with PSC staffs to study costs of construction, maintenance ...